Geek Squad
Paid $116 for Fan Replacement That Ran Slower

In a hurry, as I usually fix things myself, I took a PC with slow CPU fan to Geek Squad. It had been locking up probably 'due to heating and cooling issues.' They informed me they needed time to "diagnose" the problem. When I clearly was aware of the problem, they just didn't want to take my word for it. They said they'd take it in the back and check it out and 5 mins and $116 lighter I left. And when I powered it up, the new fan was slower still. Checking, it was already dusty, so I went back and they put in another. Still no better (probably my original dusted off), so I didn't bother going back. I was testing it using the BIOS speed sensor, and I suspected Geek Squad wasn't testing it at all.
I later consulted with a company called Secure Remote Support which guarantees services paid for are done to completion and to exceed the satisfaction of the customer. Also inquiring about their rates, I was pleased to find they were a portion of those from Geek Squad. I will take any and all future repair needs to these guys and do my best to stay away from Geek Squad unless I need a tv, or a blender.

Company: Geek Squad
Country: USA

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