Straight Talk
Customer Service/Reliability

Within the assistance faqis for moving your present quantity to some Straighttalk telephone, it claims that "your Straighttalk is likely to be prepared to finish service whenever your previous phone stops functioning."

The old phone ceased operating many nights before, along with a Straighttalk consultant explained the quantity had been already changed for them, but I still have not had the opportunity to trigger the brand new telephone. Alternatively, I keep obtaining the same concept that claims, "Your deal can't be finished at the moment. Your phone number is along the way to be changed between companies. Please contact 1-877-430-MOBILE (1-877-430-2355) from the home telephone to confirm the standing of one's range exchange request.

After I called customer support I had been informed that there have been some "complex issues", but the issue ought to be solved over the following four hours. I called back after almost twenty four hours choose to go by to determine why the telephone however could not be triggered. A brand new consultant explained she would place me on-hold while she investigated the issue.

However, she mustn't have recognized just how to spot an individual on-hold, and that I got to hear her giggling and kidding with additional "employees" for that next 33 units while she "investigated". While she did take-me from "maintain" she explained first that it'd be another 72 hours prior to the telephone might be triggered. Then she transformed her brain to 24 hours, subsequently to 48, subsequently to between 24-48 hours. She could not provide me-any reason behind why the telephone would not work however.

When The phone actually begins operating, it nevertheless appears like a good deal price-smart, but I waste other people that has to try and cope with their customer support, or total absence of it.

Company: Straight Talk
Country: USA
Site: straighttalk.com

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