Metro Factory Service
Bad service

This company just stinks. It's been 5 weeks without a washer & who knew the washer was my best friend until she died. It began just b4 Thanksgiving, a week later Metro came out and diagnosed the motor needed to be replaced. Washer is only 3 years old; told me they would have the part delivered to Jonathan's truck and call the day before to determine AM or PM appt; Metro called and asked me if I had the part yet, WTF!?! I called, spoke to Stella—can you say, "ding bat, " Never acknowledged what the tech said, told me to read my contract; I just a have a receipt that says I paid 4 the extended warranty; Spoke 2 Loew's rep, who sent the new motor via fed ex, next day to Metro. Metro can't come out to install it for 2 more weeks; Week 4 Metro comes out to install the part and guess what, the part is busted, WTF!?! It's Friday morning, I call Loews and they will call me back in 24 hours, WTF!?! Expecting a snow storm tomorrow; my plans were to wash all the clothes, comforters, sheets all day; guess I'll be going to the laundry mat again. What happened to the bored Maytag guy that had nothing to do. Do yourself a favor, don't bother buying the extended warranty; don't bother buying whirlpool products. Joe's repair shop could have fixed this sooner. I am just pissed and washerless.

Company: Metro Factory Service
Country: USA

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