Att
Combined Billing Led to Disconnection and Unexplained Attorney Collection Letter

I am so sick and tired of dealing with ATT. Tried their combined billing and in a matter of 2 months, accrued 1300.00 in charges, and service was disconnected, my payments had been going elsewhere, once this was resolved and I was allowed to have service again on residential and cellular, separated my bills, and began making my payments separately, when I thought all was good and calmed my anger from dealing with this morons here arises a scam. I rec'd a free Air Card in the mail that did not work, finally after 4 month feud was resolved, and now 6 months after the combined billing fiasco, I get a letter from an attorney stating I owed 376.58, to which no one could explain to me what this account was affiliated with.

I called the attorney who sent me to ATT who transferred me 12 times in a matter of 80 minutes, finally a woman was able to pull up an account all others could not find, and she verified yes, I do owe this money, and I asked her how and she hem hawed around and finally said was an old cellular bill I had floating around from when I had combined billing, to which she did not know the cellular number, and I have had the same cellular number for 6 years.

I am so confused and untrusting of ATT, I have had over 27 complaints with their billing since 2007. This is unbelievable and I am appalled people are continuing to use their incompetent support staff/service offered.

Company: Att
Country: USA
State: Florida

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