Therapure
Envion, LLC Ideal Products, LLC Sylmark Warranty replacement cost is outrageous

Electronics and household app.

I purchased three Therapure Air Purifiers (model 201) from my local Wal-Mart store approximatley nine months ago. A few days ago one of the models stopped functioning. I called the number on the bottom for customer service since the product is under warranty. I was told to ship my defective model in at my expense. Then the company would ship me a replacement for 30.00. Ultimately, I would spend 60.00 in shipping for an 80.00 air purifier. It never occured to me Id have any out of pocket expenses on a product that is still under warranty.


Company: Therapure
Country: USA
Address: 7821 Orion Avenue, Suite 200 Lake Balboa, Californ
Site: therapure.com
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