Best Buy
Delayed Warranty Repair Decision Led to Missed TV Package Deal

I purchased a television a year ago and opted for the extended warranty which was recommended by the representative. Four weeks ago my television back light stopped working so I called the warranty company. They sent a local company to pick up my television for repairs. Mind you this television was not that expensive and figured on it being replaced. I was given the timeline of 7 to 10 business days for them to decide if they were going to replace it or repair it. I went 3 weeks without a television. On the 10th day I received a call at 4 P.M. stating my television was not repairable and was given a confirmation number. Now during this time while I waited for my television to be repaired or replaced, I went to Best Buy. During my visit I found a great deal on a television package but could not purchase it at the time because the status of my television was in limbo.

I certainly missed, what I think was a great deal. When I received the news about the status I went to Best Buy and the deal was no longer. I was very upset because of the delay in which it took to give me the status of my T.V. Missing the opportunity to purchase a package deal.

So, I sent an email to Best Buy expressing my disappointment. I was given a confirmation that I would be called in 3 business days. No call.

I had to call Best Buy and file my complaint. I waited on the phone for one hour and fifteen minutes for them to offer me $175. I made a counter offer of $250 which of course is roughly the cost of the sound system that came with the package.

I was then sent over to a manager who said "No, we cannot retro offer a deal that is past" I explained because of the numerous delays caused by the warranty company I had no choice to pass on the offer. I was told again "Sorry but that is our final offer" What was I suppose to do? I accepted grudgingly. I would like to point out the representative I spoke with was Royal or Royce or Roy. I acknowledged I did not raise my voice nor make insults or threats. Nor did I make any insults. I do not think its fair Best Buy say that its not retro-active when I see and hear on the news it happens in laws and insurance etc.

Company: Best Buy
Country: USA
State: Tennessee
City: Memphis

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