Asurion - T-Mobile
Charged $130 for replacement phone then asked to return both phones
- 09-22-2009
- 26
Electronics and household app.
The word frustrated doesn't even begin to describe the way I feel with this company. I filed a claim because I lost my phone, they charged me $130.00 for the new phone, 2 days later, I found the old phone in my purse. I paid for the new phone!!! And they asked me to send both phones back, so they can see what they can do.
1.) what am I supposed to use in the mean time?
2.) I paid for the phone!!!
What am I missing.
I understand that their policy states that they will need to have the old phone back, but ethically, they should be sending me a check back as well. This is the most ridiculous thing ever.
Company: Asurion - T-Mobile
Country: USA
Site: asurion.com