ASURION Insurance
Malfunction claim denied despite pamphlet listing malfunction protection

I believe ASURION Insurance Company and Verizon Wireless are intentionally misleading its customers. Today I had my phone (Motorola Q) examined by a Verizon Wireless technician. I was informed by the tech that the phone is malfunctioning beyond repair however I was insured through ASURION for phone malfunctions. He handed me an Asurion pamphlet for subscribers of Verizon Wireless phones with 'Terms and Conditions'. On the front of the pamphlet it clearly states "Asurion Wireless Phone Protection" LOSS, THEFT, DAMAGE, MALFUNCTION. My claim was denied because my phone is malfunctioning. It doesn't make sense. I�ve paid $5 every month for insurance for four years (That�s $240) for nothing. I�m sure I�m not the only customer that has been taken advantage of, please speak up so we can stop this from happening again.

Company: ASURION Insurance
Country: USA
State: Missouri
City: Kansas City
Site: asurion.com

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