AT&T Wireless
Told Defective Phone Was Never Returned When It Was

I purchased a LG XENON phone 2 months ago. This is a slider type phone with keyboard. When you slide the phone open the keyboard is open and ready to use. It stopped doing this so I called AT&T and asked how I could have it replaced.

They took the information and then told me to look for a small dot on the back of the phone. I looked everywhere they told me which was about half a dozen different places. I spent over an hour trying to convince them that I could not see this dot they were talking about. I asked why it was so important and they said because they had to determine if I dropped it in water. After over an hour I finally found this dot they were referring to but it was no where near where they said.

Fast forward, I get a replacement phone 6 weeks ago and as soon as I determined the replacement was good I put the old in the return envelope per instructions and took it to my local post office, all within about 20 minutes.

A week after I get a phone call that they have not received the old phone back. I figured okay this happens. Bit I now get 46 calls a week telling me that I never returned the phone when I have. Leave me alone AT&T

Company: AT&T Wireless
Country: USA
State: Arkansas
City: Little Rock
Address: 17000 Cantrell Rd., 2nd Flr

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