Sony
Wega LCD TV Optic Block Defect Repair Refused After Warranty Expired

I bought a top of the line Sony WEGA 42" LCD TV late 2004 at a cost of about $2200. Also purchased a full Sony home theatre system and the stand with a 2 yr extended warranty - total cost was better than $3700, all of which was registered with Sony, Circuit City and third party extended warranty co.

I have always owned Sony products - my last television lasted 20 years, but this piece of junk isn't worth the cost to throw it away. About 18 months ago the TV started showing blue spots / lines. Not too bad, but getting progressively worse. When I called Sony tech line last year, they told me the bulb probably just needed to be replaced - so for $200, I thought I'd just wait until it went out. Today I called a TV Repair shop to order a bulb and explained the problem - he knew EXACTLY what it was and told me about the Optic Block issues Sony has had with this unit for YEARS and recommended that I call Sony about the warranty.

So I spent the better part of the morning on the phone with Sony, who finally informed me that the warranty ended on 12/31/08 and so sorry, but I would need to pay for these repairs myself - cost to fix local is about $1100.00, cost just to buy replacement part from Sony is $1895.00!!!

My Issue / question is why wasn't I notified about the recall / issue when I called the first time OR as a registered owner of the defective unit? I wonder how many units they got away from having to repair?

Poor customer service for something so expensive and then they try and pork you for new parts - This is one person who will never buy another Sony product again.

Company: Sony
Country: USA
Site: sony.com

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