Sony TV
Disappointed Sony TV Owne

I purchased the Sony Bravia 46-inch LCD in Dec. 2008. After less than 3 years the left half of the screen has discoloration and the picture is distorted with lines through it. Of course it is not under warranty. Repairs of almost $500 may correct it. If not, the whole panel will need to be replaced. I am very disappointed in Sony for selling such unreliable merchandise. I selected a Sony as I thought that the brand was reliable and good quality, however, I am having buyer's remorse. It is apparent that Sony has total disregard for its consumers or the quality of their products. Just look at the consumer postings for the same issue.
Call to Sony was elevated to Customer Relations. I was told that the TV is not under warranty and Sony would only cover parts and labor for one year. I clarifed, and shared my disappointment. Again it was repeated nothing could be done. I told Customer Relations that I would post on Social media sites and would not be spending my money on Sony products. It was repeated a 3rd time that the TV was not under warranty and Sony could do nothing other than offer their apologies.

Company: Sony TV
Country: USA

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