Sears
Washer Technician Never Showed in Scheduled Window After Earlier Carpet Cleaning Problem

I placed a service call to Sears on Monday July 6 to repair my 2 year old $1,100 Kenmore washer. They gave me a scheduled time of Wednesday July 8 between 8am - 12. I have called them repeatedly because it is now 12:50 & the technician has still not shown up. This is unacceptable!!! This also happened to me when I used the Sears carpet cleaning services, they called the day the cleaning was scheduled & said the technician could not make it so he came the next day & he was late & did a horrible job. I have taken the day off of work without pay to be home for both of these services. I am a single mom & need to pick up my children in the afternoon. So at this point I am out a days pay from work & a washer machine.

I will guarantee that I will never purchase another item or any type of service from Sears. I have also & will continue to pass this information to family & friends so they are not put in this service nightmare!!!

Company: Sears
Country: USA
State: Massachusetts

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