Asurion
Higher deductible and monthly fee under old rules after rates dropped

I needed to make a claim due to my phone needing replacement. I went to Verizon and I was given an info sheet that states the coverage information. 4.49$ per month and a 39$ deductible.

I bought a phone 18 months ago and since then have been paying $4.99 per month for my "insurance". This is the first time I have needed them and when I called to make a claim I was told the deductible is $50.00.

I stated that's not the info I received from Verizon. She stated that the rates just went down last week and only NEW contracts follow those rules.

I'm trying very hard to understand this! So, since I have been paying more per month, for almost 2 years... I now owe a higher deductible for an older phone?!!?? They don't even sell my phone anymore!

I pissed moaned and groaned to the lady and she didn't seem to care, because well, she can't do anything anyway! However, I did leave dirty feedback and asked then to contact me to talk about it. We'll see what happens.

Company: Asurion
Country: USA
Site: phoneclaim.com

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