Philips - Circuit City
Ripoff, lies, deception, fraud, time/money waisting compsny

I purchased Philips Plasma Ambilight HDTV from Circuit City store In Saint Petersburg, Florida in July.in addition to Philips Plasma HDTV, I also purchased extended warranty with in home service from Circuit City for additional three years. After only 4 moths of use, my Philips Plasma HDTV stopped working. On December 23rd I tried to contact Philips and explain them my problem, but I was on hold for more than 45 minutes, and therefore, had to disconnect.

Finally, on December 26th I contacted Philips and arranged technician very next day. It was determined that part called side control board is mallfunctioning and it had to be replaced. The part couldn't be ordered at the time, because Philips claimed they did not have it in stock. I was also told that waiting time will be at least 20 days before they could do anything.

On January 16th after twenty days has passed by, I contacted Philips ad inquired about my problem. I was told that my case would be sent for the review, since the part was still unavailable, and someone will contact me within 3-5 business days.

On January 23rd I contacted Philips again, just to be told that my case is still under review and part is still on back order.

On January 28th, I went to Circuit City store where I bought TV and ask the for replacement or refund. The store manager just laughed at me and gave me phone number to contact customer service. I did contact Circuit City customer services promptly and their response was that Case manager, Natasha Brown will contact me within 24-48 hours. On the same evening, I contacted Philips consumer care, again, and Monica (refused to give me her last name) said that the case is still under review. She also stated that someone will contact me by the end of next business day.

Today, is January 31st,40 days after $3,300 TV broke down, and nothing has been done.in the meantime, I still had to pay for HDTV subscription service, spend money on another TV, spend tons of time and nerves to fix this problem, while the Philips Plasma TV is still under factory and extended warranty.

Company: Philips - Circuit City
Country: USA
State: Florida
City: Saint Petersburg
Address: 2266 Tyrone Blvd North
Phone: 7273471881

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