Philips
42" Philips LCD model # 42PFL422D/37 - Philips 42" LCD

Tv bought 5-20. On 2-19-no picure, only audio. Philips called, tv to authorized repair shop on 2/20. After 3 weeks, we called shop-waiting on parts, blah, blah, blah. Repairman laughed because I was upset over 3 weeks-he's had 1 for 3 months. Ticked me off, Philips called. They would have to turn this over to "customer relations". They would contact us within 5 business days. No call. We called them. They had replaced the mother board, and some other board, and blah, blah, blah. So-they would have to replace it. GREAT-problem solved. NO! Three days later, we get a call stating, they don't have any replacements. So-they will reund my money. I paid $1193.22, but unless I came up with an itemized receipt, we would get $894.00. Luckily, I bought it at Sam's, and they got me a receipt. Way to go Sam's. So, we faxed the receipt to them, as we were instructed to do. And were waiting for our money so we could buy a new TV—anything but Philips. Then we get an e-mail stating that we will be receiving a letter that must be filled out and sent back to them. THEN we will get our money in 4-6 weeks. I am still waiting for the letter on 4-02. I have requested to speak to someone in upper management repeatedly. No word at all. If you call you get the run around. This has been THE WORST experience I have ever had with any company. Obviously they don't care about their products or their customers. Whatever happened to customer service??

Company: Philips
Country: USA

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