Philips Electronic Corportation
Dead 50" Plasma, zero customer support

Back in November I purchased a Philips Plasma TV for $1300. Two months after purchasing, the plasma screen went and a signal board went in it. Both were covered by the warranty. There are 4 major components in this TV and 2 of them went in the first 2 months of use.

All was fine up until September just under 3 years after purchasing. I began getting the dreaded 6-3 error code. The logic board bad died and needed to be replaced. I had it replaced at a cost of $350 for the part and $70 for the service call.

Fast forward 5 months. I am getting the 6-3 error code again. The logic board has broken again and that part only comes with a 90 day warranty. So I essentially threw $350 away the last time I had the TV repaired. Philips refuses to replace the $350 5 month old part.

My personal feeling is a $350 part should last longer than 5 months and a $1300 TV should last longer than 3 years. But Philips feels otherwise. They refuse to stand behind their products. From what I understand, Philips was having so many problems with these TV's, thousands and thousands of failures, that they stopped producing them.

I am told that they don't even make the parts anymore. I could understand that one if the TV was 20 years old, but it is only 3.

So the Broken Philips Plasma TV has not been repaired as I am not too keen on shelling out another $350 to fix a TV that May or may not last another 5 months.

I have an option. Fix the Philips or buy a new one.

I purchased a new PANASONIC Tv over the weekend. I am done with the Philips brand. I am not sure how Philips expects to stay in business if they keep alienating their customer base as I am not alone with this same problem. Maybe Philips knows something I do not.

Company: Philips Electronic Corportation
Country: USA
Site: philips.com

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