Best Buy
Extended warranty is a joke and misrepresented at time of sale

I purchased the warranty for both a Nintendo DS and an Ipod, both of which were for my 11 year old. At the time of purchase, when they asked if I wanted the warranty, I replied that it was probably a good idea since they were for an 11 year old.

No one told me that it was not a REPLACEMENT warranty, but one for extended service in the event that the product is mechanically faulty. Since I have used my warranty at Toys R Us in the past (which is a true REPLACEMENT warranty) I didn't think to ask if the Best Buy warranty was different.

As it goes, the Ipod locked up. When I took it back to Best Buy, they told me that it had been tampered with and refused to honor the warranty. At the top of the Ipod there was a small, perfectly formed bump in the cover near the screen. They said it looked like a screwdriver had been used to pry it open.

First of all, why would I try to fix it myself if I have a warranty? Second, it was like that when we got it. I just thought it was decorative (dorky, I know) and it was too perfectly formed to have been done by a screwdriver.

As for the DS, it was dropped. When I called the 800 number the woman actually told me to go the Toys R Us next time because their warranties cover accidents!

Company: Best Buy
Country: USA
State: Michigan
City: Utica
Site: bestbuy.com

  <     >