P C Outlet
Nstall a bad hard drive in my pc

On 2/25 I took my PC to PC outlet to replace the hard drive I had a blue screen. Up front I was asked for a $ 40. Fee for diagnostics. On 3/3 I picked up the PC they had replaced the hard drive. Now we have $60. Fee for repair and $79. For the hard drive. All total with tax $150.29. Due to my wives illness and doctors appointments I had to slowly load in all our files and
pictures a little at a time. I am not up to date on all the back up measures you can take. On 3/13 fridayI was sitting watch TV when all of a sudden from the room were my PC is a loud grinding sound could be
heard. So that afternoon I took my pc to BEST BUY were I purchased it. I had it checked out and was told the noise was the hard drive it was gone. Saturday morning 2/14 I returned the PC back to PC Outlet and related the problem. On Monday morning 3/16I received a call from Macarena Valdez to inform that they would not honor replacing the hard drive because the PC HARD DRIVE HAD BEEN PHYSICALLY DAMAGED. I drove to the outlet right away. I was met by MS. Valdez at which
time they had reach the conclusion the hard drive was bad and they would replace it. I asked how soo they could the download my files, pictures etc. She said they are gone because the hard drive is broken inside. You could shake it it sounded like a rattler. I could see from the way the conversation was going I was not going to get my any satisfaction. I took the old hard drive and PC and. Left.

Company: P C Outlet
Country: USA
State: Texas
City: SAN ANTONIO
Address: 2206 NW LOOP 410
Phone: 2103487677

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