Geek Squad
Laptop Repair Promised in 3-5 Days Took Over 16 Days
- 01-22-2009
- 9
Electronics and household app.
The Promise regarding a laptop computer repair - "This will take 3-5 days", then, on the paperwork, he wrote, "5-7 days". I e-mailed the company after 10 days and two visits to the store, both times being told, "It'll be a couple more days." The company called the store. The store called me, "It'll be a couple more days."
As of today, it has been 16 days and I just e-mailed Corporate again. For this I paid, in advance, $502!
The Reality - Despite their magic memory stick, they obviously don't know how to do what they promise. They are non-responsive and I'm supposed to understand the complexity of it all makes it OK for them to sit on their...
Oh, but they did offer me a $30 gift card for the inconvenience. I declined.
Company: Geek Squad
Country: USA
State: Texas
City: Garland
Address: 3171 N George Bush Fwy