Hewlett Packard
Replaced Motherboards Repeatedly, Then Claimed Liquid Spill Voided Warranty

I purchased HP Pavilion Notebook PC DV9233CL. Had trouble with it from day one. Had to do restore numerous times. MS editor keeps record and said it failed 380 times.

July I returned notebook to HP. HP replaced defective motherboard etc. September returned it to HP again same problem. HP replaced motherboard etc.
November I returned it to HP, same problem. HP replaced with incompatible motherboard and other parts.

Hard drives did not properly fit in new casing. I called HP and was told by Manager Joel LaVerne, that these parts were different from the original ones but to try out the computer and if I had any more trouble they would replace it with a new computer.

December notebook failed again, same problem. This time HP said there was a liquid spill and warranty was voided. Two weeks ago HP Manager Sandy said he would send pictures of the spill. To date I have received no pictures and have not heard from Sandy. My notebook has not been returned to me.

I called several times last week and the week previous requesting to talk to Joel LaVerne. I was told he was on vacation but that Donna was now the person to speak to. I left two messages for Donna but was unable to contact her. I called back again and requested to speak to Joel Laverne and was told he no longer worked for the company.

Donna called January 19, and said she would send pictures. I requested my notebook be returned she said they could not return it until they took pictures. I asked where are the pictures they took two weeks ago? I got no response. I am still waiting for my computer and the pictures.

I believe they are waiting for their spill to dry before returning the notebook.

Company: Hewlett Packard
Country: USA
Phone: 9252929293

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