Best Buy
Customer service

Received a Camcorder for Christmas, actually received 12/29. Was purchased as a Christmas gift on 10/22/08. Purchase online and at no time was purchaser made aware of the fact that any gift needed to be purchase from 11/01/08 through 12/24/08 for extended Holiday return policy to be in effect. Had that fact been known it is quite obvious that the sale purhcase would not have been made until that date. Went to local store to view alternate selections to exchange for a selection with an internal hard drive and better quality still image capture. Was told at store I should just purchase the one I wanted and would have to make return directly to BestBuy.com as it was beyond the 14 day return time. Thankfully I did not make that purchase as several emails and phone calls later I still told it was not returnable. A final call to Corporate HQ resulted in my being told to speak only to the MGR of the local store as the MGRS have the express right to make exceptions to the return policy. I called the local store today, the MGR would not take the call but the Operations Mgr. Did attempt to help. Upon her discussion with the MGR he stated that because it was not in the time frame, and the item would no longer be sold by the store when their supply was depleted he would not make the exception. Mind you, the item was NOT being returned for a refund, etc. Simply to pay the additional monies for a more complex model. Funny as it seems, if this item were purchase 8 days later, regardless of any 'deleted' status, the item would be returned and a new one in hand by this time.

Company: Best Buy
Country: USA
State: Pennsylvania

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