Forever 21
Deceptive Return and Refund policy
- 12-10-2012
- 116
My complaint is your no return policy which i did not see till i received these items that i ordered for my niece for christmas, thinking she could exchange at a store if they did not fit. Now I am being told not only can she not exchange them she cannot even return them as i took advantage of a 10% online coupon. Had a pop up or notice come up saying this was a total non returnable item when i went to pay i would not have done this order online and would have gone to a store. I called and was told so sorry.
This is the return policy you see online: You have to search for it -Nowhere does it say using a promo coupon makes all items SALES ITEMS.
Returns & exchanges
The following Return Policy only applies to online purchases made through www.forever21.com. All store purchases may only be returned to Forever 21 Stores within the country of original purchase. Please contact your local store for Return Policy information.
FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.
Holiday Return Policy. Returns are accepted within 60 days from the shipped date between November 1st and December 21st when mailed to our Online Returns address.
Returns are accepted within 30 days from the shipped date when you bring your merchandise to any Forever 21, XXI Forever, Heritage1981, or Reference store located within the United States for an exchange or store credit only. At this time prepaid return labels are not available. Return shipping is non-refundable.
Company: Forever 21
Country: USA
Phone: 8884943837
Site: forever21.com