Sears/Kenmore
Credit Central Representative Shouted and Laughed at Customer

On 1-2-09 I tried to ask a question about my brand new appliance purchase of which I did not have an account number for yet. "Robert" cut me off mid sentence saying "what can I do for you"?

I responded with "excuse me?' He then shouted very loudly and slowly "What - can - I - do - for - you?" I was so aghast that I hung up. When I called back I got ahold of "Steven" and asked him for Credit Central's Supervisor. He was hesitant and said "we have several supervisors". I asked again for the supervisors name in charge of Credit Central. He gave me Alan Lacy's name and literally laughed into the phone. Wow, being in the customer service business for 30 years myself, I was shocked and couldn't believe what had just transpired.

I intend to pursue this matter to the fullest extent. This sort of conduct just simply cannot be tolerated and ignored any longer. I wonder why Sears is in trouble and ready to go down? Hmmm. See ya boys, perhaps in the unemployment line where my office is... in customer relations. Now I'm laughing.

Mrs. J.P.

Company: Sears/Kenmore
Country: USA
State: Minnesota

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