Verizon Wireless
Deceptive Billing

When I signed up the conracted rate was 129 per month for family plan with unlimited texts and so many music downloads per month. For the first two or three months that was my rate, then i get a bill in the mail for over 400, i called and asked why they said it was overages on texting. I said that i signed up for unlimited text, they said thats for verizon to verizon phones only. Which of course was not stated on the contract. So for an addition 25 a month they could sign me up for unlimited texts no matter what carrier. So my bill would be 139 fine, the next 3 months my bill was over 400 they kept saying overages for what i dont know. After this i stated getting bills for 225 per month i asked for what now they said for music downloads i said my daughter downloaded one song and its covered under our plan, they said no it wasnt and we would have to pay 79.99 for the first month then we wouldnt get charged for them any more, ok paid that for the next 3months again. My daughter deleted everything from her phone games music web everything so get another bill for 225 they said downloads, what downloads, music, we havent downloaded anything and my daughter only uses her phone after 9 which is free, they said i was a liar. I didnt not sign up to get nickel and dimed to death. I have paid them 1600.00 in overages so far this year and refuse to give them another dime. You better be rich if you sign with them they will break you. One of my daughter's friends has verizon and has the same thing going on now, they just got a bill in the mail for over 600 for downloads. She told me every friend she has they had verizon has had the same problem, they have all gone to altel and have had no problems i wish i would of went to them like she told me. Verizon maybe making money now but with this going on they wont be in business long.

Company: Verizon Wireless
Country: USA
State: New York
City: New York
Address: 1095 Avenue Of The Americas
Phone: 2123951212

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