Cingular
Told there would be no termination fee but charged $200
- 11-06-2008
- 5
Electronics and household app.
Before cancelling Cingular/AT&T service, we called them to check if there will be any early termination fee. The agent said no. Only prorated monthly bill.
So we cancel and then get hit by a $200 fee. After hours of calling, the conclusion was that I should have recorded the conversation. So like the companies record calls, the consumer is expected to record calls as well.
Funny thing is, every time I say this now, agents on the call hang up.
Company: Cingular
Country: USA
Site: att.com