T-Mobile
Poor customer service

I have been a customer with T-Mobile since 2003 and was on the month-to-month plan. When I moved, I could not receive service in my home. I had no land line, so decided to switch providers. I switched mid-July and was shocked to see they had charged my credit card for that full month plus extra usage charges. I never received my paperless bill for this charge so called to get a copy. The man I spoke to was very unclear and I couldn't understand him. He didn't have a foreign accent, only was mumbling and seemed very uninterested in my call. He said I would get a copy of the bill. I never did.

Today I received a bill for a termination charge of $200 plus recurring charges of 6.66 and taxes. I called customer service and the woman was polite but explained to me that when I had added minutes to my plan online back in Jan 08, I had signed in for another contract. I told her, so I give you guys more money and you penalize me fore it. And she agreed! I don't remember reading anything explaining I was signing up for another contract, but it was probably in fine print somewhere.

Anyways, when I asked her for a copy of the prior bill mentioned above, since I had not received in in two weeks. She put me on hold for 5 minutes then told me I could not receive any old bills by email or postal mail because I was not longer a customer. So they can send me a bill for $200, but not email my my last bill for free!!! Horrible customer service. I will never return to the company. I feel I have been ripped off of my hard earned money for no service provided in T-Mobiles return. I can't believe this is legal and am very disheartened.

My only hope is that I don't receive any more bills from them.

Company: T-Mobile
Country: USA
State: Georgia
Site: tmobile.com

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