ViewSonic
Horrible customer support

I will NEVER purchase another viewsonic prodect EVER again. I have been a solid viewsonic customer in the past, probably spending in the neighborhood of 10K on their displays. Purchased several Viewsonic tv's and monitors. Recently I have required service from them due to what a google search will prove as a COMMON ISSUE WITH THE 3250W MODEL LCDTV. This monitor has a defective PSU power supply board and WILL FAIL causing severe issues with the display eventually causing the display to fail to turn on. I have attempted to call viewsonic several times, I am actually on hold now as I type this, I've been on hold for 1 hour 30 minutes. Earlier today I was on for this amount of time until my phone died, causing me to switch phones and call again. I have typed 3 emails to support using the "online support" process - NOT A SINGLE RESPONSE. Whoever handles the call center and customer service groups for this company needs to be fired. Be warned - if you ever have an issue with a viewsonic product you will not receive support from the company. To receive decent support from this company would be like winning the lotery - it's just not gonna happen.

Company: ViewSonic
Country: USA
Site: viewsonic.com

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