ViewSonic
Bad service

Upon purchasing a 16� ViewSonic LCD TV model N1630W online the unit arrived without a remote control. Thus began a round of back and forth e-mails with ViewSonic where I requested a replacement remote control, �even if I had to pay for it.� After providing the unit�s serial number I received a reply stating �Can't validate serial number. Please verify serial number� I then took a clear close-up photo of the serial number label on the back of the unit and e-mailed it in reply demonstrating the serial number I provided was correct. After that there was no further response from ViewSonic.

Based on this experience and user complaints I have since read online ViewSonic customer support is geared up to brush off customer�s problems rather than solve them.

Company: ViewSonic
Country: USA

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