Viewsonic
Service lies

I purchased a Viewsonic monitor for my son who was going away to college. Within a month of puchased, it failed. (would power on, but not light up). Contacted Viewsonic, who said to send it back. 3 monthes later, and multiple calls, still no monitor.

We have been told:
1. We don't have that model, But... We will send you a new larger one! Promises of next day air etc etc, but nothing is ever delivered.
2. Ohh, I don't know what happened... We'll send it out "urgent"
3. I see what happened, we don't send anything in December, because of "inventory".?? You send nothing for the entire month? Yes.
4. May I speak to a Supervisor? There is no supervisor here.

I've been on hold for 2 hours and 40 minutes... How many call takers are there? A) There are about 12 people and we receive 300 calls per hour. And there is no supervisor seeing that the 12 actually answer the phones? Absurd!

5. E-mails, when they are answered are answered with packaged responses... The unit is out of stock, its going to be shipped etc.

This has been going on since September. I have pretty much resigned myself to being the victim of a scam, but don't want to see others victimized by this company and theire shoddy disgraceful practices.

Company: Viewsonic
Country: USA
State: California
City: Walnut

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