DirectTV
Told 24 Hours to Cancel, Then $318 Equipment Fee Kept

I signed up online for service and was told I had 24 hours to cancel if I did not like the service. I paid $318 for equipment.

The install went off without a hitch on 5/23.

The HD-DVR equipment did not work to my expectations. It was very slow (like going from a Core 2 Duo computer to a Commodore 64). The on-screen guide takes 24 hours to populate, so you cannot even tell if it will work for you in the time they gave you to cancel.

I called the morning of 5/24 to cancel. I was told that was no problem and they would send out a kit to return the equipment. I asked about my $318. They said that was non-refundable. No refunds on equipment after the install.

I said I would just keep the equipment and still cancel. They said the $318 was a lease fee and, if I kept the equipment, they would charge another $480 to my credit card. I asked for a supervisor and was told that the person I was talking to was the supervisor.

I could understand them keeping a portion of the money to pay for the install time, but not the entire $318. Be very cautious dealing with DirecTV!

Company: DirectTV
Country: USA
State: Colorado
City: Greenwood Village
Address: P.O. Box 6550
Phone: 3109645000

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