Verizon Wireless
BlackBerry Pearl Deletes Call Logs and Texts, Third Replacement Offered
- 05-21-2008
- 13
Electronics and household app.
I would like to convey how disappointed in Verizon Wireless. A few months ago I purchased the BlackBerry Pearl. Since day one I have had nothing but trouble with the piece of junk. I have a list of calls to your tech support and customer service a mile long, I have done all the software upgrades and changes they have suggested... I am now moving onto my third Pearl...
The piece of junk deletes my call logs and text messages on its own. I have to take the battery out every night, they said this would help... It doesn't! I called last night and spent an hour on the phone with 4 different people... The only thing they will do to resolve the issue is send me another Pearl! I don't want another piece of crap... I want a different style that works and does not delete my data! I even said I was willing to downgrade... They still won't help me. What does it take for Verizon to make customers happy? I have never been so disappointed in Verizon, I have been a long time customer and currently have 4 lines with you. I will email and post this on every website I can find. I will let everyone know what a piece of crap you are selling and how you won't stand behind your customer when you sell them a sub par product!
Company: Verizon Wireless
Country: USA
State: Ohio