Verizon
Charged $35 Activation Fee After Online Order Said None

Ordered my Verizon plan and phone online to save the $35 activation fee. Received my first bill and guess what? I am charged an activation fee - $35. When I called to activate my phone - I specifically asked about not being charged a activation fee and was assured I would not be charged. Another lie from a Verizon rep. Yes - I have a name and i.D.

I refuse to deal with these idiots via email. They get you going in circles. And the live chat is a complete waste of time. I spent 30 minutes trying to get a answer to a YES or NO question. Very simple - yes / no. Could not be done. Did not receive an answer. I was finally asked if I wanted to speak with a customer service rep!!! Who the hell was I chatting with for 30 minutes? It is a runaround. I will not kiss their ass for their mistake. And then they won't respond to me because I HAVE to be blunt - fine with me. I will spend the time and money to go to small claims.

The attitude of these companies needs to change. All their millions spent on advertising and they still want to screw the customers' for a few bucks. They should be convicted and tattooed on the forehead with their crime.

Company: Verizon
Country: USA

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