DirectTV
Rude Call About Feb 5 Installation Appointment, No Installers Yet

I scheduled an appointment to have DirectTV installed at my home on Feb. 5, '08 between 8 and noon. Around 11:00 I called the number I was provided to make sure they were coming. Before I could get a word in, the woman told me that some of the computers were down! Very strange coincidence for my first call ever to them! She asked what she could do for me, and I asked if she knew for sure whether they were coming or not. She said, "Hold on, let me check on the computer that is working."

She came back and said she didn't see it in there anywhere. So I asked her if the installation people actually show up when they say they will, and she got upset and answered with a bad attitude, "Well, I wouldn't know about that!" I said, "You do work for Direct TV, don't you?" and she replied yes. So I said, "And you can't tell me, to the best of your knowledge, whether or not they show up for the installation on time?" She was getting more and more rude every second. So I told her I think I might cancel and hung up on her! From what I am reading here and online, I am not sure about this company, and the install people still aren't here!!

Company: DirectTV
Country: USA
State: Louisiana

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