Asurion
Battery replacement refused as issue older than two months
- 01-30-2008
- 24
Electronics and household app.
Asurion customer service sucks. I am AT&T 2 yr plan and have been paying Asurion $5 per month for phone insurance. I had a problem with my battery and called to have it replaced. I was first told that there would be a $50 charge! I was then asked since when I had the poor battery problem to which I said that I have been having the issue since last 2.5 months. I was told that they could NOT service my request all together as it is more than 2 months old and the customer rep HUNG UP on me!!! Can you believe it... Post paying them regularly. Someone pls tell the brainless customer service that cell batteries don't have a date of discharge... It happens over a period of time!!!
Don't go for Asurion! Bad service... What's the point of insurance when you don't get the service when you need it!
Company: Asurion
Country: USA