Costco
Directv Worst Customer Service from installer, Ironwood Communications of San Diego

I purchased a Directv contract three weeks ago at a kiosk located by the entry door at Costco's Palomar Airport road warehouse. The two people there advised me to purchase an $89.00 HDMI cable set, that I later discovered I did not need for this new service hook-up, so it was returned. They arranged an appointment date for Saturday, 12-29 at 1:30PM.

A technician from a company called Ironwood Communications arrived at 11:30AM and was the only nice thing about this whole ordeal, even though he was not at the appointment time of 1:30PM. Unfortunately, he had to reschedule for the following Saturday, Jan 05 for 1130AM. We were called by Directv on that date, stating that the technician would arrive "between 11:30 - 2:30PM". No show. We were called again be Directv stating that the technician would arrive "between 5:00 - 6:30PM". No show, no call. We waited until midnight and went to bed.

I called Directv Sunday, Jan 06 at 9:00AM, complaining and asking for a technician to come today, since our entre weekend seems to be occupied with this project. She offered me the following Wednesday or Saturday, take it or leave it! I called again and unwound the sales contract. I sent complaint e-mails to Directv and Costco, neither of whom have replied. It seems they don't expect more for their members, and theydon't support complaints.

It also seems I am correct in my reporting this to the FCC, the FTC and the BBB. While searching Ironwood Communications, I was not surprised to see many complaints linked to this company, mine also was added to several sites. I will be obtaining a permit to picket their storefront, to bring attention to Directv and their crappy services.

Company: Costco
Country: USA
State: California
City: Carlsbad
Address: 951 Palomar Airport Road
Phone: 7609290963

  <     >