Conns In Dallas
Dead 60 Inch Plasma TV for a Month Despite Extended Warranty

I purchased a 60 inch plasma HP TV from Conns, along with the ext 2 year warranty that I got talked into.

After 5 months the TV went out. It's dead, won't power up at all. I had a repair tech come out and he said there are two boards, and he will put in a service request for HP to ship the boards. A week later the tech comes out with one board and that doesn't fix the problem.

The tech tells me that the TV's dead and he will let HP know, so they can replace it.

Another week goes by so I Call Conns and ask to speak to a manager of the service department. He seems considerate of the situation and says he'll get to the bottom of it.

Two days pass with no contact from Conns so I call them. They tell me that HP won't approve replacing the TV.

OK, so I ask what's next, they say HP is sending out another part and I should wait for it - no time frame or anything.

I've been without this TV for a month now, while my ext warranty is wasting away. I've bought big appliances from Home Depot, BestBuy, Circuit City and gave Conns a shot since they had a good deal on a nice TV. I even went along with the whole ext warranty sales pitch they gave me and purchased a 2 year ext warranty. I was told, they would replace my TV or fix it if anything goes out in it.

Well the time has come for me to use my EXT warranty that I purchased and I am not happy with sitting on my purchase for 1 month and counting while I still don't have an estimated time for fixing or replacing the product.

I wonder what the AWARD WINNING SERVICE ribbon is for exactly...

I will never buy from Conns again.

Company: Conns In Dallas
Country: USA
State: Texas
City: Dallas
Address: 2021 N. Town East Blvd
Phone: 9722700251

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