Best Buy
Projection TV repair delayed after technician lost part

I purchase a Bigscreen Sony Projection TV in Aug.
2years later the PU Convergence HV Board Died. A repair technician came out an diagnosed the problem on Aug 23,3002. Today is September 9 and the part of the TV is lost and they stated the earliest a repair tech can come back out and service the tv is Sept 20. Which is a lot of bullshit.

The TV would have been broken for almost a month.
I have spoken to Supervisor and Managers and no one seems to know what the other person is doing.

I had to track down the part my self by call ups and find out who signed for the part. Still Best Buy is unable to locate it.

I will never ever by another thing from Best Buy. They have horrible customer service.

Indira
Southfield, Michigan

Company: Best Buy
Country: USA
State: Michigan
City: Southfield
Address: Telegraph
Phone: 8003324800

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