Voicestream/Tmobile
Voicestream & Tmobile are RIPOFF con ARTISTS, THE WORST PEOPLE ON EARTH Bellevue

The reason for writing this statement is because they fabricated a bill I just got 2 months after I canceled my service.

I was will Voicestain for a year and a half until I couldn't take it anymore. I was unlawfully overbilled nearly every month. The static and loss of calls was pathetic and I tryied three different phones.

Every occasion I called to speak to a representative, about my bill or the sorry performance of my phones reception, it took on the average of 2 hours on each call, of which, I was billed. One call lasted three hours. One representative did not know how to add another phone to my account and nerviously started making sound effects as though the phone was going dead and hung up on me.

I canceled my service 2 months ago and put the disaster behind me. But today I am writing because I just got two notices from voicestream/Tmobile. Both letters are dated the same Aug. 20. But each one is very different.

The first letter of the two says:
"We would like to take this opportunity to thank you for your business and express our regret that you have cancelled your Voicestream/T-Mobile services. Our records indicate that we have not yet recieved payment on your outstanding balance of $124.74. Realizing that most often a missed payment is an oversite, this notice is a reminder that your account is now past due..."

Since I canceled two months ago I never have to this day recieved an itemized bill of any kind saying that I owe Voicestream any amount of money.

The second letter I got the same day dated Aug 20 says: "Your account with Voicestream/T-Mobile is past due with a balance of $124.74 and has been deactivated. We wish to give you one last opportunity to resolve your account before we turn it over to a collection agency. Should you choose to not make arrangements to pay the entire balance within 10 days of the date of this letter, we may turn the account over to our collection agency..."

Firstly I already deactivated my acount 2 months ago. I obiously didn't get ten days to make any payments in fact it had been 15 days already before I even got the letter. 5 days late. I never got a bill for this in the first place. How could I make this payment on time anyway? I don't even have a clue on what the charges include?

So, I yesterday I called the dirty rotten scoundrels at Voicehell/Terrible Mobile and after being on hold for 40 minutes the teller said she could not access my account because the system was down and I should call back at another time. And she was rude as hell. She was filth.

I called again today after 35 minutes I got through. I was on for an hour trying to describe the letters I got and simply asking what do the charges consist of and if I could get an itemised list of the suposid calls I made. She said I didn't need to know what they were because the notices said what the grand total was. She said the collection agency will have this account on Sept. 11.

I asked her for a itemised list of the bill, but she said she couldn't access it. She said she couldn't do anything about it and no one has control of the system not even her boss or the president of the company. Apparently the companys practice is a living breathing scamming machine with tentacle that wrap around the earth. They fabricated this bill and it is on a one-way -non-stop course to ruin my credit.

What can I do? I am getting ripped off! They made it up and put it through there unstopable system. How can anyone do this?

Will I, friends, or family ever do business with these bastards again? NEVER - you can count on it.

John
San Francisco, California

Company: Voicestream/Tmobile
Country: USA
State: Washington
City: Bellevue
Address: 12920 SE 38th Street, Bellevue, WA 98027
Phone: 8009378997

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