Microsoft Corporation
Microsoft Xbox360 warranty if cancel do it get refund back rip off

I will explain in detail what happend. I had bought an xbox 360 elite back in may 15 i had problems with it cause it wouldnt sign in automatically to xbox live and i called there tech support more then once probably about 20 times they said there is nothin that we can see is wrong. Then they told me that there is a new update coming out in a month or so that will fix this well i didnt want to wait for the update so i packed it up and took it back to walmart i bought it in a bundle since the elite was very hard the fine and im not sure if it still is i am not looking for one of them so i dont know. So I took it back with the games that were open surprising enough they took everything back opened and refunded it back to my credit card. When i bought the warranty from microsoft it was $64.09 for the elite and that was a 2 year warranty that sounds kind of expensive when i called back numerous times one rep told me its $54.95 another one said its $59.95 and even adding my tax of 7% doesnt even add up to to the $64.09 on my credit card i got ripped off even by the price of the warranty. Now it states in the contract you have to mail a letter to the address one microsoft way in redmond washington i did that and i included my serial number and all that i mailed it in the middle of month like june 12 around there. Well i spoke to customer service from microsoft 2 weeks ago which was july 13 they told me that the check was mailed out on the june 26th they said i would have to allow 10 to 12 weeks to recieve a check. Then i called today which was july 27 they changed the update in there system to reflect that they mailed the check out july 17 and erased the rest they couldnt pull up nothing else they said nothin else was found. So i am still waiting for a check to come in the mail and nothing from them at all. Then i threaten legal action with them and now they wont even talk to me so that money is gone to be honest i dont even think they sent the check its a lie there reading notes in there system i want a check number i want proof they cant even give me that. They told me one microsoft way is the only dept that sends out checks. The other depts are call centers and they just types notes they have no information on anything. Please if your going to buy a warranty get it from a retailer do not get it from microsoft unless you are sure you want to keep it and not cancel it. Do not go through the hassel that i went through.

Company: Microsoft Corporation
Country: USA
State: Washington
City: Redmond
Address: One Microsoft Way
Phone: 8004699269

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