Cingular
Buying and billing!

I bought a a "300" phone from Cingular from on-line and over the phone. I was promised a rebate in paying up front for the phone. I was promised a rebate. I bought this phone because it the time my other phone didn't have out of the city service. It is a Cricket.

I received the phone. When I came it was left out so anyone could pick it up.

It was too small. I had lost it a couple times and it was too small to use. I called Cingular customer service to tell them I wanted to return the phone. They kept telling me to wait for the Welcome Kit. I receive it about 3 months later... I had called 4 times asking when it was coming and that I never received it. They kept saying I couldn't do a thing until I received the Welcome Kit I applied for my rebate. During that time I had lost my phone and didn't find it this time. I was turned down for the rebate. It said I wasn't entitled to one. I was promised one when purchasing the phone. I also reported the lost of my phone at that time.

My first bill came. It was $240.00. I called customer service again. The woman told me, that you have to pay something like a security deposit. She said there was sorry that none told me this when paying the phone. 2wks later I received a bill for 404 dollars. I called back again. I told them I'm not paying it. I will pay the $63.?? That I had agreed to pay every month. Next they sent me a bill for $743.?? I told them I'm not paying it.

Company: Cingular
Country: USA

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