Cingular Wireless
Promised $50 rebate never arrived, bounced between departments

Cingular Wireless Rebate Joke..
I did a upgrade in which I received another phone and was told that I would receive a rebate. I was told that when I receive the rebate form, just fill it out and send it back. And in 4-6 weeks, I will have my $50.00 back. Well to my surprise, I did receive a welcome kit. However, no rebate form.

When I called cingular, the rep tells me that the phone I have received when I did the upgrade, I cannot get a rebate because the phone I purchased does not offer a rebate. (well, well, well.)

I told the rep that when I purchase the phone from the cingular tele-sales department over the phone, the rep who sold me the phone made it clear that I would receive a rebate.

I called again and was switch to the telesales department (on hold for 25 mins I may add) and spoke to a rep name Amy down in Reno. She told me that I should have received a rebate form with my welcome kit and since I did not, she would be sending me out a rebate form. It has been over a week and I still have not receive this rebate form.

I did call the rebate center and they told me that they could not help me with my problem. I had to call customer care. I then called customer care and they also told me they could not help me and wanted to switch me back to the rebate center. I told them to switch me to the tele-sales department. This is who I spoke to when I first purchased the phone. I am switched to the telesales department and I am on hold for 30mins again.

When I get to speak to a rep, he then tells me that he would have to switch me back to the rebate center. This is still a nightmare. The problem with cingular is: the reps there do not have a clue as to what they are doing and are giving out wrong information. They just do not know what they are doing. Give it a try. You will see what I mean.

I can see that this is going to be a long battle with them and its a shame. I did another 2 year contract with Cingular because I liked the phone they were offering and the rebate. However, I am still fighting with this rebate because the phone I have may not even be entitled to a rebate. However, I feel since I was told this by one of the reps when ordering the phone, I should receive the rebate papers and I feel I am entitled to the rebate.

I hate Cingular Wireless with their incompetent customer service and sales reps. Terrible.

Company: Cingular Wireless
Country: USA
State: Minnesota
City: Young America
Address: P.O. Box 8060
Phone: 8003310500

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