Cricket Wireless
Continuous charges despite cancellation, horrible cust. Serv

You should really beware of Cricket Wireless. I bought a phone in December while I lived in Vancouver, WA. Then a few weeks later I moved to Oklahoma City where they do not offer service so I called in early January to cancel service and I was told that if I had a relative who wanted the service I could transfer it over and Cricket would put my account on hold.

One week later they charged me $62.57 even though I could not use it and I hadn't been able to send the phone to my family (I lost the charger). So I called them to just cancel the service and to try to get a refund. But the customer service rep (CSR) told me that no I could not get a refund and that yes my service would be cancelled (she also lied about her name). And I also asked for a corporate phone number and she said there is no corporate phone number but she gave me a phone number for an agent in Vancouver.

So I called the Van. Agent and she told me she would work on it to try to get me a refund. She called back later and told me to call Cricket back and that they would give me a refund. I called Cricket and they said, yes you'll get a refund, fax supporting documentation to... Come April, no refund and they have charged my account an additional $111.90.

I had time to call recently and got ready to battle knowing I'd have a fight on my hands. All I got was an argument about why it took so long for me to dispute the charges. But she did say that I would be getting a refund and my service is cancelled. So as of now my service is supposedly cancelled but I still have not seen any refund!

Their CSR's are all extremely rude, argumentative and they will lie to you to get you off the phone. Whatever you do, don't let them automatically deduct from your accout or you'll be sorry if you ever have to cancel.

Company: Cricket Wireless
Country: USA
State: California
City: San Diego
Phone: 8002742538
Site: mycricket.com

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