Cricket Wireless
I Canceled service and returned phone, They would not refund my money

I received my new Cricket phone that I pruchase from their online ordering on Feb. 23. After I used the phone for 7 minutes the phone would cut in and out, and have an echo. I called their customer service to see what they would do about it and they were very difficult to deal with. I had to call the store 2x plus call customer service 3x. After the 3rd time on the phone customer service said, the phone could not have over 30 mins of talk time on it to exchange it for the exact phone at the store. I exchanged the phone, and that phone was just as bad as the first phone. I called customer service again and told them I would like to pay for a better quality phone. Cricket's customer service told me I could not exchange it for anything different than what I had. I had to cancel the entire account and I could not upgrade the phone. I returned the phone with only 7 mins. Talk time on it. Cricket has had my return phone now for 3 weeks. I paid for my Cricket account of $75.85 with an At&t reward card and it is not a reloadable credit card. I made Cricket aware of this when I made the return. They said they would not refund my money because of their policy. I suggested to them to issue me a check for the amount, and they refuse to. I even offered to send them a pdf of the credit card to show that it says it is not reloadable. Cricket customer service has told me that I am out of my $75.85. I feel this is wrongful doing and Cricket should be held accountable for their actions.

Company: Cricket Wireless
Country: USA

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