Sony Entertainment
Ripoff sent in ps2 twice lost item then sent back one that was broken

In late October, I sent in a ps2 to sony for a repair. They sent back a different unit that stopped working. On November 22, I sent it back again. I called on December 4 to check the status of the repair. The rep at Sony told me they did not have it, so I tracked it and found that it was received. I called Sony back and read the tracking number and confirmed that it was received. After being put on hold for a long period of time, the rep told me a technician would be calling back within two days. I did not receive any call. I called Sony three more times and they were all the exact same phone call. They did not have the item, I gave the tracking number, was put on hold for a long time, a tecnician would call back. Finally on January 4, I received a package form Sony only to find that it contained a ps2 that was broken. The screws were loose etc. And of course it did not work. AGAIN, I had to call Sony and asked for a supervisor. I told him everything that happened. He was no help at all. He said to just send it back for repair. When I told him I did not think it was fair that I should have to pay for the shipping since they sent me a different unit probably one that belonged to someone else that obviously wasn't fixed, he just said send it back and yes I am responsible for shipping if I wanted the unit fixed. I called back and spoke to another supervisor who said the same thing. That I would basically have to pay for a mistake that they made. So now what, Do I waste time and money again? Should I trust that Sony will exchage or repair this unit? Or should I just buy another game - and it will not be Sony.

Company: Sony Entertainment
Country: USA
State: Texas
City: Loredo
Phone: 8003457669

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