Thomson
RCA ripoff new tv broken @ 6 mos. 1-yr parts warranty not honored won't replace broken remote eithe

2005 Xmas gift from wife: RCA wide-screen TV - service model # 32V432TYX5/serial # F494CA0UW

1st complaint: 5/3/06 @ 5:30pm/EST - case #10WDF - TV remote not working. Donna/customer service promised to ship replacement a/s/a/p.

2nd complaint: 5/8/06 @3:15 pm/EST - case #112QQ - customer service claims new remote shipped; remote never received.

3rd complaint: 6/2/06 @ 1:00pm/EST - case #12RDF/service ticket #03996254 - supervisor claimed remote replacement order was input into system, but never shipped. I informed supervisor that now TV itself also non-functional - won't turn on at all.

Supervisor refused to assist with only the warranty card; said I had to have actual store receipt (even though their system has all the information available via warranty card mailed within required 10-day period).

Company: Thomson
Country: USA
State: Indiana
City: Indianapolis
Address: 10330 No. Meridian St
Phone: 8003361900

  <     >