Best Buy
Service Contract Refused for Laptop Mouse Over Alleged Physical Abuse

My husband bought me a Gateway Notebook last summer and the Service Contract to go with it. Last month the mouse wasn't working right, so I took it in to the Geek Squad at Best Buy in McKinney, Texas. The first Geek said as far as he could see there wasn't anything wrong with it, but he called over another Geek to look at it. They decided to go look at a floor model to compare the two mouses.

At that point, they decided the spring on the mouse had sprung, and it would have to be sent off to be fixed. They noted my Service Contract and said I didn't owe them anything.

Today I got a call from Geek Squad at Best Buy, and they said it would cost over $200. To get it fixed, because a Gateway technician said there was physical abuse on the mouse. Therefore they would be unable to service my contract. I'm a 65 year old teacher, no children in the household, know nothing about gaming. I was shocked they thought I had physically abused my mouse. Go figure. Rip-off!!!

Company: Best Buy
Country: USA
State: Texas
City: McKinney
Address: 1751 N Central Expressway
Phone: 9725628306

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