Dell
All-in-One Printer Failed Again After Refurbished Replacement

I purchased a complete DELL system on 8-13-04. In the spring of 05 I had printer problems. DELL replaced it. No problem. When I noticed it was replaced by a 'refurbished?' printer. I let that pass because I thought I had a 'quality' product and this couldn't happen again.

Now I am experiencing many problems. Shutting down in the process of printing colored photos. Ruining them. Major clicking every time I start a new print session. Printing is still happening, but I think it's grinding to a stop.

I got on chat with DELL, after a time they told me there was nothing they would do. I need a new printer. If I'd like I should go to a local repair. I'm the only user of this product and I do not use it everyday. Top of the line, no problems, no kidding, I thought I was there.

Never will I buy DELL again. They are almost impossible to 'talk' to. I did better 'chatting' in a connection, but a supervisor was asked about it and the 'chat person' came back and said 'no deals'

I feel I've got big 'useless' piece of equipment. They should call this product 'disposable'. I thought I had it for years.

Company: Dell
Country: USA
State: Texas
City: Austin
Address: 8801 Research Blvd
Phone: 8008793355

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