Direct TV
Refused $29.95 Refund After Installer Would Not Ground Pole

I asked the company (Direct TV) to install Direct TV at my home because Charter Cable would be out of service for some time. I used my credit card (Discovery), which was given to me by the Red Cross.

After a long delay of approximately 4 weeks, the technician came to my home. He wanted to use a metal-type post in the yard. I asked if this type of pole was grounded, and he replied no. I asked him why they do not ground this pole. He said they were not doing it. He also informed me there would be an additional $50 charge for this pole mounting, which I had not been told.

I informed him that the Bogalusa area has electrical storms, and if bad weather came, lightning could hit the pole and travel to my attic, where there was insulation, and start a fire. My house, or anyone else's that had a pole that was not grounded, would burn. I asked if there was any other type, and he replied a tripod type. I again asked if this would be grounded, and he replied no. I then told the gentleman to leave, because I was not going to have anything at my house or on my house that was not grounded.

I called Direct TV the following Monday morning and asked for a credit, citing the reason "dish was not going to be installed on my property that could cause a fire" because it would not be grounded by Direct TV. She refused to refund my $29.95 for the dish, citing "shipping." I told her the technician had a warehouse full of those things and I wanted my credit, which was graciously given to me by the Red Cross. She refused. The Red Cross is a wonderful organization that has helped our area tremendously. This money was given to me for help.

In times such as Hurricane Katrina, many people are ripped off. This is one example. I was not told of, and did not sign, any contract with these people, and they did not say anything about not refunding if there was a problem. I asked to speak to the manager, and as of today no one wants to talk.

It took 8 operators and over 1 hour to ask for a $29.95 refund for something that is a fire hazard. It will take just one house to burn to prove you cannot install Direct TV on poles without them being grounded. We victims of Katrina do not need additional tragedy such as a fire because of careless individuals misrepresenting to the public.

Company: Direct TV
Country: USA
State: Louisiana
City: Baton Rouge
Site: directtv.com

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