Best Buy El Cajon Store #184
Not following through with exchange for broken plasma tv Ripoff

This is reference to a Plasma Phillips TV that was purchased at the El Cajon Best Buy Location #184.
It was purchased in July 05 and shortly after having the TV installed the sound started to fail along with the screen going blank periodically with no sound or picture.
One night with the TV completely off, the TV started "screaming" and woke up our family and occassionally the picture would be black and white again with no sound.

I've had 3 best buy service people look at the TV and all 3 had different conclusions.

No one ever answers the store phone number, so I've been in there twice to have the TV situation addressed. I was told a week and a half ago that I would have an authorization number in 1-2 days in order to process the exchange and now I am getting the run around and have to have another service center come out and look at the TV.
No one will take responsibility and it has now been over a month that I've had a non-working TV... After speaking with someone today, it looks like it will be another 2 weeks before anything is resolved - if that ever happens. I wish Best Buy would take responsibility and give me a new working TV.

Company: Best Buy El Cajon Store #184
Country: USA
State: California
City: El Cajon
Phone: 6194016705
Site: bestbuy.com

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