Verizon Wireless
Insurance, Plan Billing and Phone Number Change Problems

I'll keep it short and to the point. My first experience involved Verizon's phone insurance. $5 a month for "full coverage." When my phone broke I went to a Verizon store, and they gave me the phone number of the insurance company for me to handle the claim. Um, okay... I called, two weeks passed (without a phone), no claim was filed, lies lies lies, fighting, and finally Verizon replaces my phone for free without insurance. Naturally, I cancelled my insurance. Scam #1.

Next, I got married and upgraded to the family share plan. My wife (who quickly became my ex) ran the bill up to $600 so I cancelled her phone and returned to my original 400 minute, $60/mo. Single phone plan..."with unlimited mobile-to-mobile minutes." Hmm, my next bill was really high. So was the next one. My mom and brother have Verizon - what gives? I called 3 times in 2 months making sure I had "unlimited mobile to mobile minutes." I was told "yes." finally, 3 months later, someone tells me "oh you mean 'In Network calling.'" Problem fixed, but because I didn't use the right freaking nomenclature, I owed Verizon $500.00 worth of calls that should have been free. That's not fair! No problem, right? They said they'd investigate and call me back. That never happened. Incredible liars! I had to fork it over or they'd give me bad credit. It was a bad year and I was tired of fighting.

The final blow: I had to change my phone number. Easy, right? Before you could say "Verizon stinks, " I had rude Verizon operators hanging up on me while I was in the back of a smelly bar (I have no other phone) for two hours with a thoughtful but clueless tech trying to figure out why my service completely failed during the change. Very unpleasant. To top it off, I was billed $15 for the switch when they told me that it would be waived because it was my first change. Plus, on top of that, I was billed for minutes used over the 30 minutes that were "pro-rated" (stolen) between the time of the change and the end of my cycle. I still don't follow how their logic works. You see, I thought I had 150 peak minutes left before the end of my cycle because nobody told me I was going to have only 30 minutes! I still used less than the 150 minutes I thought I had. So... Once again I called the ne'er do wells at Verizon for yet more abusive and maddening circumvention of logic. Bastards!

I made a couple of extra bucks this month, so I cancelled with Verizon and I am now with Cingular.

Company: Verizon Wireless
Country: USA
State: New Jersey
City: Bedminster
Phone: 8009220204
Site: verizonwireless.com

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